Own It · Fix It · Move Forward
| Step | What to Say | Don't Say |
|---|---|---|
| 1. Acknowledge | "I made a mistake with X" | "Mistakes were made" |
| 2. Take ownership | "This was my responsibility" | "It wasn't entirely my fault" |
| 3. Impact | "I understand this caused Y" | Skip this (shows awareness) |
| 4. Fix | "Here's what I'm doing to fix it" | "It won't happen again" (too vague) |
| 5. Prevent | "I've put Z in place" | Nothing (shows growth) |