Frameworks · Script Builder · De-Escalate
| Instead of | Say |
|---|---|
| "You always..." | "I've noticed that sometimes..." |
| "You're wrong" | "I see it differently..." |
| "You need to..." | "Would you be open to..." |
| "Calm down" | "I can see this matters to you" |
| "Whatever" | "I need a moment to process" |
| Framework | Structure | Best For |
|---|---|---|
| SBI | Situation → Behavior → Impact | Performance feedback |
| NVC | Observation → Feeling → Need → Request | Relationship conflicts |
| DESC | Describe → Express → Specify → Consequences | Boundaries |